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Deposits and Payment
A 50% deposit is required in order to begin printing your items, as well as a signed and approved digital proof. Payment in full is expected once the order is complete, in order to release the order for shipping and/or pickup. We currently accept cash, checks, and credit cards, as well as most debit cards. We offer easy, 1-click payments online for your convenience.
Net 30 terms are available, but are subject to credit approval, and a credit application will be required.
Payment in full is required up-front for all rush orders.
Minimums
Unless stated or otherwise approved by Bolthouse, our minimum order is 12 pieces per color and/or impression location. Please get in touch to see how we can work with you on your quantity needs.
Turnaround Time
Typical turnaround time is 5 to 10 business days (1–2 weeks) from receipt of an approved proof and 50% deposit. Rush charges may apply for orders needed more quickly.
Larger quantity orders (more than 1,000 pieces) or more complex orders (those with 4+ designs) take longer to produce and thus require a longer turnaround time. Please inquire with your customer service representative about current lead times on larger orders.
Rush Orders
With more than 25 years of graphics and print experience under our collective belts, we know a thing or two about rush orders. It happens! We will do everything to get your job done, right, and on time. With that said, please note that we cannot guarantee the availability to accommodate rush orders. We also cannot guarantee the carrier picks up and brings you your order on time once we have completed your project. We recommend picking up your rush orders for this reason.
Final Project Due Date
At BoltHouse, we want happy customers. We want your pieces in your store, on your clients, and at your events, on time, every time. We work diligently to ensure we meet every due date. With that said, we cannot provide a final due date until we have order confirmation, which occurs once we have received the 50% deposit and signed digital proof. If you have requested additional proofing, such as a sample print or sample garment, we need additional approval on these items to provide a due date. We cannot guarantee a place in our printing schedule without 100% confirmation from the customer.
If you’re familiar with BoltHouse, you know that we are a very small operation. Small or not, we’re humans, and enjoy spending time with our family. Please see our hours below to know when we're available.
We're closely monitoring the on-going pandemic, and at this time, for the safety of our customers and ourselves, are offering all of our services completely no-contact. If, for some reason, you need face-to-face time, let us know and we will accommodate you.
Open today | 08:00 am – 04:00 pm |
Please be advised, we are actively printing throughout the day, and thus, occasionally not available to respond immediately. We will get back to you within one business day.
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